Is there, anywhere in the UK, a reliable, competent and honest plumber? I don’t know but all the available evidence suggests there isn’t. Plenty who are reliable though incompetent; many who are competent if unscrupulous when it comes to invoicing, and I’m sure there are some who turn up on time. But to find one who gets full marks across all three categories? Mmmm.

It’s the same with broadband and telecom suppliers except, unlike blokes who spend their days with their hands in or around effluent, these people are all 100 per cent dishonest. Why? Because it doesn’t matter what they promise in terms of speed of connection or service, they are all limited by one over-riding factor: they are only as good as BT. This is because BT owns all the lines including the ones it sells to ‘independent’ suppliers. And that is something they never ever tell you when you seek to escape the clutches of BT.

So, at a time when the entire media is desperate to recover lost ground following the many scandals which have hit the sector this year, why are privatised utilities such as BT, which cause endless miseries to millions and serve as an ongoing brake on business expansion, not pilloried hourly, daily, weekly, monthly and endlessly until they are shamed into delivering a reliable, competent and honest service to customers?

And yes, here at Media Digest we are enduring ongoing broadband issues that started over a week ago and appear to have no resolution in sight. Hence this bellow of existential rage against a heartless machine. The Matrix was not a work of fiction; it was surely a thinly disguised doco about BT…

No related posts.